Privacy Policy
Last updated: February 27, 2026
1. Introduction
Tristero Research, Inc. ("Tristero," "we," "us," or "our") operates Archer, a trading assistant service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Please read this policy carefully. By using Archer, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Phone number, Telegram username/ID, email address
- Wallet Information: Cryptocurrency addresses (Ethereum, Bitcoin, Solana)
- Transaction Data: Trade requests, order history, wallet balances
- Communications: Messages sent through SMS, Telegram, or other channels
2.2 Information Collected Automatically
- Device Information: Device type, operating system, browser type
- Usage Data: Features used, interaction patterns, timestamps
- Log Data: IP address, access times, pages viewed
2.3 Blockchain Data
Transactions on public blockchains are inherently public. We may collect and store blockchain transaction data associated with your wallet addresses.
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Process your transactions and trading requests
- Send you service-related communications via SMS or messaging platforms
- Respond to your inquiries and provide customer support
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address fraud, security issues, and technical problems
- Comply with legal obligations and regulatory requirements
4. SMS and Messaging
When you use our SMS service (powered by Twilio):
- Your phone number is stored to enable communication
- Message content is processed to execute your requests
- Message logs are retained for service improvement and compliance
- We do not sell your phone number or message data to third parties for marketing
- You can opt out of SMS at any time by texting STOP
Twilio: Our SMS services use Twilio. Your data is processed according to Twilio's Privacy Policy.
5. Third-Party Services
We integrate with and share data with the following third-party services:
5.1 Messaging Platforms
5.2 AI Services
5.3 Infrastructure
- Cloud Providers: For hosting and data storage
- Blockchain Networks: Ethereum, Bitcoin, Solana, and other networks for transaction processing
6. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information:
- Private keys are encrypted using AES-256-GCM encryption
- Data is transmitted using TLS/SSL encryption
- Access to personal data is restricted to authorized personnel
- Regular security audits and vulnerability assessments
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (e.g., tax, regulatory requirements)
- Resolve disputes and enforce our agreements
Message history is retained for service improvement and compliance purposes. You may request deletion of your account and associated data subject to legal retention requirements.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Data portability
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at privacy@tristero.com.
9. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
We do not sell your personal information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable law.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Tristero Research, Inc.
Email: privacy@tristero.com
Website: https://tristero.xyz